Cancellation Policy

Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event LOGOSYS terminates the Agreement for Customer’s breach of the Agreement in accordance with AUP/TOS, or Customer terminates the service for LOGOSYS breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. Customer also acknowledges that a minimum of 7 days cancellation notice or downgrade of current package prior to the following renewal term must be given in writing to LOGOSYS or the Customer will be responsible for full payment of the following term. The cancellation request will be subject to the following guidelines:

  1. Cancellation request must be submitted to the billing department by opening a ticket or by making a cancellation from Billing Portal.
  2. Cancellation request must be submitted from the main email address on file with LOGOSYS
  3. Cancellation request must contain the main IP address (VPS/ Dedicated Server account) or main domain (shared/ssl/reseller account) of the hosting plan you wish to cancel