Logosys Cloud Private Limited (also referred to as “Logosys Cloud,”
“our,” “we” or “us”) provides cloud platform and configuration
services, including but not limited to smart dedicated servers, graphics processing
units, object storage, content delivery network service and continuous data
protection backup service (“Services”), which can be availed through its
website accessible at https://zbill.logosys.cloud/ (the
“Website”). This privacy policy (“Privacy Policy”) describes how we
collect and use the Personal Information of users accessing the Website and/or
customers availing the Services (“you”, “user”, “your” to be
construed accordingly). Your use of the Services or your registration with us
constitutes your agreement to this Privacy Policy.
We may modify this Privacy Policy at any time by posting a revised version of the
same at link logosys.cloud/privacy-policy.php ,
on our Website, and the amended version shall become automatically binding on you if
you continue to avail of the Services. The amended Privacy Policy will be applicable
even if not accepted by you separately. You shall have the responsibility to review
the Privacy Policy on a regular basis. If you do not wish to be bound by the updated
Privacy Policy, we request you to stop accessing the Website and the Services and to
reach out to us to deactivate your Customer Account (as defined in the Logosys Cloud
terms of Services accessible at https://logosys.cloud/terms-of-service.php
“Terms”).
We respect your privacy and are committed to maintaining the privacy and
confidentiality of your Personal Information. Our Personal Information handling
practices are described in this Privacy Policy, in any subsequent privacy
supplements, and in notices published at the point of collection of such Personal
Information.
We urge you to read this Privacy Policy so that you understand our commitment to
you and your privacy, and how you can participate in that commitment. If you have
any questions, please contact us at support@logosys.cloud.
1.SCOPE AND YOUR CONSENT TO OUR USE OF YOUR INFORMATION
This Privacy Policy applies to Personal Information and other information
(collectively referred to as “Information”) collected by Logosys Cloud Private
Limited or its service providers acting on its behalf for the purpose of providing
the Services or for making the Website accessible to: (i) visitors to or users of
the Website; (ii) prospective and current customers using the Services; (iii)
service providers and business partners; (iv) job applicants; and (v) other
third-parties that Logosys Cloud Private Limited interacts with.
By providing your Personal Information (defined below) to Logosys Cloud Private
Limited in the ways described in this Privacy Policy, you:
- Agree that you are authorized under applicable law to provide that Personal Information.
- Are agreeing to the terms of this Privacy Policy and any supplementary privacy supplement we put up on the Website.
We require your Personal Information to be able to provide you the Services or
access to our Website, as the case may be. If you do not agree with the terms of
this Privacy Policy, please do not register, subscribe, create an account, or
otherwise interact with our Services or the Website.
2.DEFINITIONS
“Personal information” means any information that relates to a natural
person, which either directly or indirectly, in combination with other information
available or likely to be available with a body corporate, is capable of identifying
such person. It includes any information or an opinion from which you are reasonably
identifiable, such as your name; Customer Account information like username and
password; email address; contact number and complete address. We describe the
Personal Information that we collect in more detail in Section 3 below.
“Non-Personal Information” is information that is related to you but does
not personally identify you. Non-personal Information includes information that has
been modified by aggregating, anonymizing or de-identifying such information in
order to remove or hide any Personal Information.
3. THE TYPES OF INFORMATION WE COLLECT
a) Personal Information: This includes the contact information of customers
and sub-users added to the Customer Account and accessing the Services, and such
information includes the name, company name, job title, mobile numbers, postal
addresses, email addresses, or other addresses at which communications are received
by such customer/sub-user, as the case may be, from or on behalf of Logosys Cloud
(such information being referred to as “Contact Information”). If you choose
to refer anyone to our Services, we may also collect such person’s email address so
that we may send them a referral or promotional code to sign up for our Services.
When you are expressing an interest in obtaining additional information about the
Services or signing up to use the Services, Logosys Cloud requires that you provide
Contact Information (“Required Contact Information”). However, Personal
Information does not include aggregated information that, by itself, does not permit
the identification of individuals and does not include information collected by
automated means (described below).
b) Transactional Information: This includes information about the Services
you use, and how you interact with us and the Services (for example through email,
customer portal or phone).
c) Billing Information: Logosys Cloud Private Limited collects your billing
information like customer name, GSTIN, PAN, address, bank details, TDS certificate
etc. for the purpose of providing the Services. In order to purchase our Services,
you are required to make payment for such Services. While making payment, we
redirect you to our third party payment gateway and at such a third party payment
gateway your billing details such as billing name and address, and a credit card
number, including card security number and credit card date of expiration
(“Billing Information”) may be collected by such third party payment gateway.
You agree and acknowledge that your submission of Billing Information on the third
party payment gateway will be governed by the terms of such third party payment
gateway’s privacy policy and terms of use.
d) Optional Information: Where the customer is a business entity, this
includes the business entity’s annual revenues, number of employees, industry or
similar information that helps us tailor our Services. Please note, that Optional
Information is information that you do not have to provide us unless it is agreed
upon between us.
e) Information Collected by Automated Means: This includes information that
Logosys Cloud Private Limited collects through commonly used information-gathering
tools, such as cookies and web beacons. Such information includes standard
information from your web browser (such as browser type and browser language), your
Internet Protocol (“IP”) address, and your activities on the Website (such as
the web pages viewed and the links clicked, number of visits, access time, device ID
or other unique identifier, domain name, screen views, language information, device
name and model, and operating system type), the URL of the site from which you came
and the site to which you are going when you leave the Website, your computer
operating system, and mobile device operating system (if you are accessing the
Website using a mobile device). Information collected by automated means also
includes information that we may collect about: your use of certain Service
features; the functionality of the Services; when you click on ads; your
participation in research initiatives like surveys about our Services. While Logosys
Cloud Private Limited does not monitor or view the specific data stored by its
customers who are using the Services, it is necessary for Logosys Cloud Private
Limited to track various parameters of transferred data (file size, etc.) to support
features including, but not limited to, bandwidth monitoring and storage usage.
Logosys Cloud Private Limited treats such information as Non-Personal Information
and it will be subject to the Terms and conditions agreed to by the Customer or
applicable master services agreement (“MSA”) or non-disclosure agreement
(“NDA”), if any, executed with the respective customer.
f) Sensitive Information: We will not intentionally collect or maintain, and
do not want you to provide, any information regarding your medical or health
condition, race or ethnic origin, political opinions, religious or philosophical
beliefs or other sensitive personal information.
4. HOW DO WE COLLECT INFORMATION ABOUT YOU
a) Information you give us or our service providers. You may provide
Personal Information when you: (i) access the Website, (ii) request, purchase and
use the Services, (iii) communicate with Logosys Cloud Private Limited via phone
calls, chat, email, web forms, social media and other methods of communication, (iv)
subscribe to Logosys Cloud Private Limited marketing material, (v) apply for a job
at Logosys Cloud Private Limited, or (vi) provide services to Logosys Cloud Private
Limited.
b) Information we collect about you and your device via automated means.
Each time you visit the Website, view an Logosys Cloud Private Limited advertisement
on a third party-owned website or read an Logosys Cloud Private Limited marketing
email, we may automatically collect information about you via cookies, web beacons
and other similar technologies.
c) Email communication. We use pixel tags and cookies in our marketing
emails so that we can track your interaction with those messages, such as when you
open the email or click a URL link that’s embedded within them. When recipients
click on one of those URLs, they pass through a separate web server before arriving
at the destination page on the Website. We use tools like pixel tags and cookies so
that we can determine interest in particular topics and measure and improve the
effectiveness of our communications.
d) Information we receive from other sources. We work closely with third
parties (for example, business partners, service providers, sub-contractors,
advertising networks, analytics providers, search information providers, credit
reference agencies, fraud protection services, channel partners and resellers) and
may receive information about you from them.
e) Social Media Platforms. We may receive certain information that is stored
or processed by third parties, such as the social media sites Facebook®, Twitter®
and LinkedIn® when you interact with us through these social media platforms. The
Website may include social media features – such as the Facebook “Like” button – and
widgets – such as the “share this” button. These features may collect your IP
address as well as details of the pages you are visiting on the Website. Social
media features and widgets are either hosted by a third party or hosted by the
Website. The collection and disclosure of your
Information by these social media platforms when you interact through these social
media features will
be governed by the respective privacy policy of such social media platforms.
f) Public Forums, Blogs and the Customer Reference Program. The Website may
feature bulletin boards, blogs or forums. These are public forums and any Personal
Information that you choose to submit via such a forum may be read, collected, or
used by others who visit these forums, and may be used by such persons to send you
unsolicited messages, and Logosys Cloud Private Limited shall not have any
responsibility with respect to Personal Information shared by you on such forums.
Logosys Cloud Private Limited may post the list of customers and testimonials on the
Website. These lists and testimonials usually contain Personal Information such as
customer names, company name and job titles.
g) Co-branding. Some services that form part of the Services and are
provided by Logosys Cloud Private Limited may be co-branded and offered in
conjunction with another company. If you access the website of such other company or
access such co-branded services, both Logosys Cloud Private Limited and the other
company may receive the Personal Information that’s collected via that co-branded
website or service. The company whose privacy policy is displayed on a co-branded
website will be responsible for Personal Information collected on such a website .
h) Third-party vendors. In order to provide the Services and improve the
Website, Logosys Cloud Private Limited may engage the services of third-party
vendors. In the process of supplying services to Logosys Cloud Private Limited,
these third-party vendors may need to collect Personal Information about you.
5.HOW WE USE YOUR INFORMATION
Unless otherwise stated herein, we use your Information for providing you the
Services that you have requested from us, as described below:
a) To contact you. We use your Contact Information to get in touch with you.
Here are some examples of reasons why we might contact you : to communicate with you
about your orders or the Services you use; conduct surveys; send you announcements
about the Services; notify you about our upcoming events; administer surveys,
sweepstakes, contests, or other promotional activities or events sponsored by us or
our business partners;
b) For marketing purposes. We use your Contact Information to recommend
products and services that might be of interest to you, to send you marketing and
advertising messages such as newsletters, announcements, or special offers or to
notify you about our upcoming events. Providing you with marketing communications is
not essential for us to provide the Services to you; thus, you may opt-out from
receiving such communications as described in Section 7 below. Your decision to
opt-out from our marketing communications will not affect your ability to continue
receiving the Services from us.
c) To provide the Services to you. We need the Required Contact Information,
Transactional Information, and Billing Information to: process orders (including
payments) for our Services; provide the Services to you; provide access to secure
areas of our websites; create and maintain your account, and control access to it.
d)To measure interest in the Website and advertisements. We need Information
collected via automated means to: measure interest in the Website and Logosys Cloud
Private Limited advertisements; develop our web pages and marketing plans; customize
and improve the content you view when you visit the Website; suggest products and
services that you may be interested in purchasing; personalize the online ads we
present to you based on your prior web visits or ads viewed; and enable us to review
develop and continually improve the Services and offers we provide. Collecting this
information is not essential for the maintenance or existence of the legal
relationship we may have with you at a certain point.
e) To enable third parties to provide services to us. We may need to provide
your Required Contact Information to third parties so that they may carry out
technical, logistical or other functions on our behalf. This disclosure of your
Contact Information will be subject to the terms of Section 6 below. We also engage
third-parties to provide us with reports about the usage and browsing patterns of
the Website. Such third parties track and analyze such information with respect to
visitors to the Website.
f) We may also use your Personal Information in other ways as more particularly
described in our Terms , MSA or NDA (as applicable) and the Company Policies (as
defined in the Terms, MSA or NDA) between the customer and Logosys Cloud Private
Limited. Any Personal Information you provide when you sign up for the
Services may be used by us as we describe in the Terms, MSA or NDA, as applicable,
between us, the Company Policies and as described in this Privacy Policy. To assist
us with the uses described in this paragraph, the Information that we or our service
providers have collected from or about you (for example, through the Website, or
Logosys Cloud Private Limited e-mail communications with you) may be combined with
or enhanced by other information about you that we have obtained from you or from
other sources, including from our service providers or business partners.
g) To protect our business. We use Information we collect to prevent or
detect fraud or abuses of the Website and the Services, and to identify and protect
our business from fraudulent transactions.
h) To manage our everyday business needs, such as to: administer and manage
our business; train our employees; help promote compliance with the Terms/MSA/NDA
(as applicable) and the Company Policies; allow you to apply for a job with Logosys
Cloud Private Limited; carry out research and development to improve the Services;
carry out other purposes that are disclosed to you and to which you consent; or to
comply with applicable law.
i) Other. If you purchase our Services via one of our online tools, we will
use the information that you provide during the online sign-up process to establish
your Customer Account. Information you submit through on-line chat, email, and web
form is archived and may be tied to information that we collect about your web
visits. Your telephone call or a web conference may be recorded for training
purposes and we may enter information you provide via telephone, or other means of
communication, into our systems and use it for the purposes described in this
section.
6.DISCLOSURE OF PERSONAL INFORMATION
Except for the limited circumstances described in this Privacy Policy or the
applicable Terms/MSA/NDA and/or the Company Policies, the Personal Information we
gather is for internal use only and we will not authorize the release of this
information to anyone outside of Logosys Cloud Private Limited unless you have
consented to such disclosure. When we need to provide your Personal Information to
third parties, we will only share it to the extent reasonably necessary for
providing the Services or improving the customer experience while availing the
Services. We may also share your Personal Information as required or permitted by
applicable law in the manner set out in the applicable Terms/MSA/NDA and as
described below.
Please note that the parties to whom we disclose your Personal Information may be
located in another country. Some of the countries in which these parties are located
may not have the same or substantially similar privacy laws as those applicable to
your own jurisdiction. Your Personal Information will only be transferred to other
third parties as permitted by applicable law in a country where Logosys Cloud
Private Limited operates and as described in this section.
a) Disclosure to our Service Providers and third-party business Partners: We
may disclose, to the extent necessary for the provision of Services, your Personal
Information to our third party service providers and channel partners. Please be
aware that our third party service providers and channel partners may be located in
a different country than you, so your Personal Information may be transferred
outside your country. We require that our third party service providers and channel
partners agree to keep confidential all information we share with them and to use
the information only to perform their obligations in the agreements we have in place
with them. These third party service providers and channel partners are expected to
maintain privacy and security protections that are consistent with Logosys Cloud’s
privacy and information security policies. While we provide these third parties with
no more information than is necessary to perform the function for which we engaged
them, any information that you provide to these third parties independently is
subject to their respective privacy policies and practices.
b) Disclosure to Others: Should you breach any of the Terms/MSA/NDA or
Company Policies or if we are under a duty to disclose or share your Personal
Information in order to comply with any obligation imposed by applicable law, we may
disclose your Personal Information to the relevant government authority. We may need
to release your Personal Information that we collect to third parties when we
believe it is required to comply with applicable law, to enforce our legal rights,
to protect the rights, safety or property of our business and others, or to assist
with industry efforts to control fraud, spam or other undesirable conduct and as
needed to support auditing, compliance, and corporate governance functions.
Additionally, we will provide your Information to a third party in the event of any
reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including in
connection with any bankruptcy or similar proceedings).
c) Disclosure when we have your consent: We may also disclose your Personal
Information and other information, for any other purpose disclosed by us from time
to time when you provide such Personal information, as otherwise required or
permitted by applicable law, and/or with your express consent. Any such purposes may
involve the transfer of your Personal Information across country borders. We may
disclose Non-Personal Information that does not identify any individual or company
(e.g., anonymous, aggregated data) without restriction. For example, we may provide
our advertisers or other third parties with reports that contain aggregated and
statistical data about our users.
d) Disclosure to your Referrer: If you sign up for our Services through a
referral, we may share information with your referrer to let them know that you used
their referral to sign up for our Services.
7. HOW YOU CAN MANAGE YOUR PERSONAL INFORMATION
a) Communication Preferences and Opt-outs. If you wish to stop receiving
email marketing communications from us, please click on the “unsubscribe” link at
the bottom of the relevant email marketing communication or by following the
instructions detailed in the communication. Please note that this may not
unsubscribe you from all other communications. If you wish to opt-out completely
then please contact us using the details provided below. Please note that you cannot
unsubscribe from service-related messages. In accordance with industry standards and
applicable laws, we reserve the right to retain your Personal Information for a
reasonable amount of time for the purpose of our internal record-keeping.
b) Advertising and Tracking Technologies. If you wish to opt-out of
interest-based advertising or other forms of “tracking” please be aware that opting
out of interest-based advertising will not prevent advertisements from being
displayed to you but they will no longer be tailored to your interests.
c) Access and Correction.
7.c.1. Subject to applicable law, if you would like to know what Personal
Information we hold about you, you may submit a request to us by using the contact
details below. We will supply Personal Information about you and that we hold in our
own files within the reasonable timeframes stipulated by applicable law. Please note
that some requests may be subject to a reasonable fee.
- 7.c.2. If you would like to correct or update the Information we hold about you,
or revoke consent previously granted, please follow these instructions:
- (a) If you’re an existing customer, please log in to the applicable Logosys Cloud Private Limited control panel to submit a support ticket.
- (b) If you’re a Website visitor, a prospective customer, job applicant, a
service provider or business partner, please email us atsupport@logosys.cloud or write to us at
the address listed in Section 14 of this Privacy Policy.
d) Data Retention. We retain certain information about you and usage of the
service in order to comply with applicable legal, tax, or accounting requirements
and/or for our own legitimate business purposes. The personal and financial
information that we collect from you during account creation, service usage logs and
billing and transaction logs including IP and timestamps are retained.
You can view, update, and delete certain information about your account in Logosys
Cloud Private Limited MyAccount (zbill.logosys.cloud) however when you update
or delete any information, we may continue to retain a copy of the prior version for
our records.
The information you provide us may be archived or stored periodically by us
according to backup processes conducted in the ordinary course of business for
disaster recovery purposes.
e) Choosing not to provide us with certain information. You can choose not
to provide certain information when using the Website or the Services but this may
prevent you from being able to take full advantage of the functions available online
and it may prevent us from being able to provide you with Services.
8.SECURITY OF YOUR INFORMATION
a) The measures we take. We are committed to industry best practice
standards when it comes to preventing loss, misuse, alteration, unauthorised access,
or unlawful or unnecessary processing of the Information we collect as described in
Section 3 of this Privacy Policy. For example, we:
- (a) make use of encryption technology as required;
- (b) use appropriate network access control technology to limit access to the systems on which Logosys Cloud Private Limited collected Information is stored; and
- (c) monitor for possible vulnerabilities and attacks on Logosys Cloud’s servers.
Unfortunately, we cannot guarantee that the technical, physical and
organisational measures we take will prevent every security threat nor can we
guarantee that your Information will not be improperly accessed, used, altered
or destroyed. We will notify you if we discover there has been a material breach
of security, which resulted in an unauthorized disclosure of your Personal
Information.
b) The steps you should take. To help maintain the security of
information you provide to Logosys or you store on Logosys Cloud’s hosted
systems, please follow these rules:
- a) Keep your passwords private.
- b) If you’re already a customer, remember that you’re responsible for making sure no unauthorised person has access to your passwords and account details. You should promptly notify us if you need to deactivate your login or change your password. You should also implement appropriate security measures for the data you store on the hosted system.
- c) Remember, when you use online tools such as our forums, community sites or social networking sites, the content you upload to them will be public. If you don’t want the content you upload to be seen by the rest of the world, please don’t post it!
9.DATA INTEGRITY AND RIGHT TO ACCESS YOUR PERSONAL INFORMATION
Personal Information we collect is relevant for the purposes for which it is to
be used. Logosys Cloud Private Limited takes reasonable steps to help ensure
that data is reliable for its intended use, accurate, complete, and current.
We will retain your Information for as long as reasonably needed to provide you
the Services or to fulfil the purpose for which the Information was originally
collected as set out in this Privacy Policy.
As noted in Section 7 above, you have the rights to access, correct and request
deletion of your own Personal Information in accordance with applicable law. You
are also entitled to oppose certain data processing practices or to revoke
consent previously granted, to the extent permitted by applicable law. In order
to exercise such rights please log in to the applicable Logosys Cloud Private
Limited control panel to submit a customer support ticket or contact us to the
contact data set forth below. When we receive such request, we may inform you
of: (i) the information that you or your legal representative will be asked to
provide (if any) and documents that you may need to enclose with your request;
(ii) timeframes to receive a response from us regarding any request; (iii) forms
and templates available for submitting the request (if any) and; (iv) how we
will deliver your Information to you (which usually would be copies of documents
or data messages). Please note that some requests may be subject to a reasonable
fee.
If you wish to cancel your Customer Account or request that we no longer
provide you the Services, please log in to the applicable Logosys Cloud Private
Limited control panel to submit a ticket. In response, we will cancel or remove
your Information but may retain and use copies of your Information as necessary
to comply with our legal obligations, resolve disputes, and enforce our
agreements. If you do not have a Customer Account, you can send a request by
email to support@logosys.cloud or write to
us at the address listed in Section 14 of this Privacy Policy.
10.CHILDREN
The Website and the Services are not designed for or directed at individuals
under the age of eighteen (18) or minors otherwise defined under local law or
regulation. We will not intentionally collect or maintain information about
these individuals. If you believe that we may have collected Personal
Information from someone under the age of 18 or from a minor as may be otherwise
defined in your country, please let us know using the methods described in
Section 14 of this Privacy Policy. We will then take appropriate measures to
investigate and, if found to be true, delete that information.
11. VERIFICATION
Logosys Cloud Private Limited utilizes the self-assessment approach to assure
its compliance with its Privacy Policy. Logosys Cloud Private Limited regularly
verifies that the Privacy Policy is accurate, comprehensive, prominently
displayed, completely implemented and in conformity with applicable laws and
regulations and conducts its self-assessment on an annual basis to ensure that
all relevant privacy practices are being followed. Appropriate employee training
is in place and internal procedures for periodically conducting objective
reviews of compliance are in place.
12.CUSTOMER DATA – PERSONAL INFORMATION OF OUR CUSTOMERS’ CLIENTS
If you believe you have provided your Personal Information to somebody who
hosts your Personal Information with us, then this section applies to you! Our
customers use the Services to host, transmit or process data on our hosted
systems, which may include your Personal Information (“Customer Data”). In these
situations, it is our customers rather than us who decide the reasons for which
the Customer Data is collected and otherwise processed. Logosys Cloud Private
Limited will not review, share, distribute, nor reference any such Customer Data
except as provided in the Terms/MSA/NDA, or as may be required by applicable
law. See the applicable Terms/MSA/NDA governing your access to your Customer
Account for more information about how we handle your Customer Data.
Nothing contained in this Privacy Policy shall b
e construed to alter specific terms and conditions applicable to the Services.
Our customers remain responsible for Personal Information that they collect and
process and for compliance with applicable data protection laws.
Our customers are responsible for maintaining the security and confidentiality
of their accounts and access to the hosted systems, and encrypting any Personal
Information they store on or transmit to/from our hosted system.
13.PRIVACY PRACTICES OF THIRD PARTIES
This Privacy Policy only addresses the use and disclosure of Personal
Information that’s collected via the Website and the Services.
In the course of our interactions with you, we may provide you with links to
third-party websites for your convenience and information. The privacy practices
of those sites may differ from our own practices and are not controlled by us
nor covered by this Privacy Policy. We do not make any representations about
third-party websites. We encourage you to review their privacy policies before
submitting your Personal Information to such third-party websites.
14.INQUIRIES OR COMPLAINTS
If you have a question, grievance or complaint about this Privacy Policy or our
information collection practices, please contact our grievance officer as per
the below mentioned details:
Name: Ashwin
Email id:support@logosys.cloud
Registered Office Address: Cloud Logosys Private limited, DSL Abacs IT Park
Uppal Hyderabad 500036.
We will investigate the matter and are committed to resolve any privacy
concerns that you may have.
Logosys Cloud Private Limited commits to resolve complaints about your privacy
and its collection or use of your Personal Information in accordance with this
Privacy Policy and any applicable Indian laws.